• Course
    Operational Resilience (1020OpR)
  • Dates
  • Venue
    City Of London, Online - Webinar
  • Course Fees (excl. VAT)
  • CPD Credits

Total Price:

Get this course in-house
Or call 0203 178 4230
or email info@fstp.co.uk today.


Webinar Overview

Operation resilience plans are so important to protecting our business, clients and the industry but making sure that they are maintained to cover recent changes and events can feel like a constant challenge. Especially when you are faced with a Global pandemic and there is so much that needs updating and the situation is evolving weekly.

Therefore, with Covid19 having such an impact not simply on your business, but your clients and the world as a whole it is important that your operational resilience plans have evolved to meet these current demands, as well as ensuring they are future proofed for what could yet come. 

We invite you to join us for a focused webinar where we take a look at what the regulator is expecting from firms, with a special focus on the insurance sector, and how you should be identifying the key customer outcomes your firm needs to evidence. Taking a look at CP19/32 in a live business continuity environment.
We will explore the following discussion points:
  • What have the challenges been, expected and unexpected and how were they managed?
  • If the FCA visited the firm tomorrow what would they find?
  • How well defined are your firms ‘Important business services” and how did you measure your performance?
  • How well informed are senior management and able to answer the big questions?
  • Has this changed the operating model of the market for good?
There will then be some useful regulatory style focus questions, these will be asked rhetorically but provided with examples. 

The smart way to future proof your business

Bring your operational resilience plans up to speed with the changing environment 

Strengthen your operational resilience  

Improve the customer experience

Understand and exceed the regulators expectations 

Get this course in-house

Or call 0203 178 4230 or email info@fstp.co.uk today.

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Meet The Tutor

Stuart Smith
Stuart Smith
[Read about...]

Who is this course for?

This webinar has been designed with a focus on those who are operating the the insurance sector.


'This training helped me understand better how to approach vulnerability and will be useful to design training courses internally.'

Head of Personal Loans
Finance and Leasing Firm

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Sessions are practical workshops not PowerPoint lectures. All courses are limited to no more than 14 attendees, so we’re able to explain concepts in the context of your business.

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