• Course
    Operational Risk & Resilience (ORR)
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  • Course Fees (excl. VAT)
  • CPD Credits

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Course Overview

Operational risk has emerged as a significant risk factor for many types of businesses. The definition of operational risk is very broad and includes processes, systems, people and external events.

This risk is not confined to the financial services sector and includes financial crime, rogue employees, LIBOR rate fixing scandal, mis-conduct, information security breaches, third party/supply chain failures and process control failures.

Losses incurred by businesses from operational risk events have been substantial (tens of billions of pounds in fines and costs of restitution), depleting capital and earnings of companies as well as resulting in significant reputational damage to organisations. Furthermore, there is increasing regulatory and other stakeholder interest in this critical area of business risk.

This session will help attendees to:

  • Define and understand the unique features of Operational Risk
  • Understand the multi-faceted nature of Operational Risk
  • Key components of an Operational Risk Framework
  • Examples of key techniques in measuring and managing Operational Risk
  • Recognition of the impact of organisational culture upon Operational Risk


  • Understand how good Operational Risk management can be a source of competitive advantage.
  • Help attendees to understand the key concepts of this critical risk factor.
  • Provide key insights into the expectations of regulators and other key stakeholders.
  • Introduce delegates to some of the tools and techniques used in evaluating and assessing operational risk.
  • How operational risks fits in with the risk governance of the firm.
  • Highlighting some of the issues and challenges facing the Board with regard to the measurement and reporting of operational risk.

The Course Agenda

The risk landscape

  • Operational risk and other major risk categories including reputational risk
  • Key features and characteristics of operational risk
  • Examples of significant Operational Risk failures

Risk governance

  • Operational Risk Management framework
  • Three lines of defence
  • Risk culture
  • Examples of a good risk culture

Operational Risk Appetite

  • Links to the organisation’s overall risk appetite
  • Key terminology
  • Methods of expressing operational risk appetite
  • Features of a good operational risk appetite statement

Concepts,  tools and techniques (examples)

  • Cause, event and impact
  • Loss event reporting
  • RCSAs
  • Key Risk Indicators {KRIs)

Regulatory and other stakeholder perspectives

  • UK and International references
  • Current areas of interest
  • SMCR/culture
  • Links to operational resilience
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Get this course in-house

Or call 0203 178 4230 or email info@fstp.co.uk today.

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Meet The Tutor

Simon Griffiths
Simon Griffiths
[Read about...]

Who is this course for?

This course is ideal for anyone operating at board and senior level:

  • Chairman/CEOs
  • Executive/Non-executive Directors
  • Chief Financial Officers
  • Senior managers with oversight responsibilities


'This training helped me understand better how to approach vulnerability and will be useful to design training courses internally.'

Head of Personal Loans
Finance and Leasing Firm

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